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Frequently Asked Questions

We do not test our products on animals and are committed to ending animal testing. Our leading-edge research has one clear purpose: to continue to develop new approaches that can guarantee the ingredients we use in our products are safe without any need for animal testing. Please see here http://www.unilever.com/sustainable-living/what-matters-to-you/developing-alternative-approaches-to-animal-testing.html to learn more about our position and our work on non-animal approaches.

Palm oil is a really important issue and Unilever has been at the forefront of driving industry-wide change for more than 15 years. We use palm oil in products such as soap, shampoo, soups and condiments. Experts have said that the problem isn’t palm oil itself, but the irresponsible sourcing of palm oil which leads to deforestation; so we’re working towards sourcing 100% physically certified sustainable palm oil.

You’ll find a list of the ingredients on each of our individual products on our website, including any derivatives of palm oil. Sustainably sourced palm oil is the answer to the problem, and we’ve been driving change in the industry for many years; now working towards 100% physically certified sustainable palm oil. If you’d like to read more about what we’ve done so far then please go to the following pages on our website https://www.unilever.com/sustainable-living/reducing-environmental-impact/sustainable-sourcing/transforming-the-palm-oil-industry/.

If you need further information, please contact us from the UK on 0800 0851548 or in the ROI on 1850 404060 between the hours of 8am and 6pm, Monday to Friday, and we will be happy to help.

This is disappointing for us as, in normal use, the vast majority of consumers have not noticed white marks on their clothing. Dove deodorants have been developed to reduce the white marks deposited on clothing through a combination of new manufacturing techniques and new ingredients.

As in the case of most antiperspirants, they may occasionally leave slight marks, but this is very rare. If, however, you have used too much of the product or you have not allowed the product to dry properly before putting on clothes, you may experience some white marks. If this happens try gently rubbing in cold soapy water. Alternatively soak the item in a biological washing powder overnight, which helps dissolve the deposit, and gently wash the item.

If you are having trouble with white marks you could try the ‘Dove Invisible Dry’ option which has been specifically developed to reduce the white marks deposited on clothing.

If you need further information, please contact us from the UK on 0800 0851548 or in the ROI on 1850 404060 between the hours of 8am and 6pm, Monday to Friday, and we will be happy to help.

Some of our products do contain nut oils and nut derivatives. We label all of our products in accordance with the European Cosmetic Regulation, therefore if a nut ingredient is specifically added it would appear in the ingredient list (in Latin). However, we cannot guarantee that any of our products are completely nut free, as they are not made in nut free factories; it is possible that all products could contain trace levels of nuts. We advise anyone concerned about an allergy seeks advice from their Doctor regarding which products they should use.

Click here https://www.dove.com/uk/home.html to view the ingredient list of any of our Dove products. If you would like to learn more about the ingredients in our products, their function and our approach to developing safe products, please visit: https://www.unilever.com/about/innovation/Our-products-and-ingredients/

Microbeads: To protect the oceans from micro-plastics, we stopped using plastic scrub beads in our exfoliating products in 2014. We now use alternative ingredients that work just as well and do not threaten the environment. Learn more:

www.unilever.com/sustainable-living/what-matters-to-you/micro-plastics.html

Bioplastics: We work with several bioplastics suppliers to explore new technologies and next-generation materials which are sustainably sourced. Find out more about Unilever’s position on our reduce, reuse and recycle approach on Unilever.com:

http://www.unilever.com/sustainable-living/wasteandpackaging/reduce-reuse-recycle/

We use advertising and marketing as a way to engage with consumers on issues that matter to them. Marketing and advertising have many benefits. They help us tell people about our latest innovations, inform consumers about what’s in our products and recommend how they should be used. They can even help us change society for the better: Dove’s Campaign for Real Beauty, for example, challenges stereotypes about the way people look.

However, the very power of marketing communications means that they must be used responsibly. We have signed up to, and helped to define, global standards for the industry, centred on the promise that our advertising and marketing will always be “legal, decent, honest and truthful”. Independently, we have also made landmark decisions about our own practices. For example, we only use real women - never models - in our advertising.

Any product which is Kosher will have the designated symbol on the package which indicates it is a Kosher product. (Example: K, OU, P or PARVE, U, etc).

Since product formulations often change, we suggest you check your package for the most up-to-date Kosher designation.

Always read the ingredient labels for the most up-to-date information, as formulations may change.

For additional ingredient information, please contact Consumer Engagement Center by clicking http://www.dove.co.uk/contact-us

Dove is committed to creating a world where beauty is a source of confidence, not anxiety, and inspiring all women to reach their full potential by caring for themselves and each other. 

Dove has always championed real women and will continue to use ad campaigns as an opportunity to redefine beauty, challenge stereotypes and celebrate what makes women unique. To reinstate this commitment to championing real beauty, and to coincide with Dove’s 60th anniversary, we recently launched the Dove Real Beauty Pledge, consisting of 3 vows to uphold for women everywhere:

1) We always feature women, never models

2) We portray women as they are in real life

3) We help build girls' body confidence and self-esteem

Dove is committed to widening the definition of beauty and this is why we don’t cast professional models in our campaigns as they often represent a narrow view of beauty. 

Dove has always championed women and will continue to use ad campaigns as an opportunity to redefine beauty, challenge stereotypes and celebrate what makes women unique. To reinstate this commitment to championing real beauty, and to coincide with Dove’s 60th anniversary, we recently launched the Dove Real Beauty Pledge, consisting of three vows to uphold for women everywhere:

1) We always feature women, never models

2) We portray women as they are in real life

3) We help build girls' body confidence and self-esteem

Dove is owned by Unilever which is listed on the London, Amsterdam and New York stock exchanges.

Please click here www.unilever.com to visit Unilever's website.

There you can gain access to our download library and find our Annual Report and many other Unilever publications.

You can get Unilever's annual reports by visiting http://www.unilever.com/investorrelations/

Dove is committed to creating a world where beauty is a source of confidence, not anxiety, and inspiring all women to reach their full potential by caring for themselves and each other. 

Dove has always championed real women and will continue to use ad campaigns as an opportunity to redefine beauty, challenge stereotypes and celebrate what makes women unique. To reinstate this commitment to championing real beauty, and to coincide with Dove’s 60th anniversary, we recently launched the Dove Real Beauty Pledge, consisting of 3 vows to uphold for women everywhere:

1) We always feature women, never models

2) We portray women as they are in real life

3) We help build girls' body confidence and self-esteem

We will soon be launching an online casting programme, allowing women across the globe to put themselves forward for casting. Keep an eye out for more details!

For all employment/human resource enquiries please visit our corporate website by clicking http://www.unilever.co.uk/careers/

For information on coupons be sure to check out our Facebook Page:

https://www.facebook.com/DoveUK

Join our Dove newsletter to get the latest product news, offers, tips and advice:

https://www.dove.com/uk/signup.html

Deodorant helps stop odor but does not affect perspiration

Antiperspirant helps stop not only perspiration, but also has the additional benefit of preventing odor.

Dry Spray: antiperspirant / deodorant that goes on instantly dry and leaves no visible residue. It provides wetness protection and a deodorant that keeps you smelling fresh all day long.

Clinical Protection: antiperspirant / deodorant for those looking for prescription strength wetness protection.

It is a good idea to try out a pair of coordinating hair care products. Shampoo and conditioner duos are formulated to work together. The cleaning properties of the shampoo are balanced by the moisturizing properties of the conditioner, and their fragrances are compatable.

For more information on Dove products, click http://www.dove.uk/Products/Hair/

http://www.dove.uk/where-to-buy-dove/

Can't find your favourite product? We try to feature all of our current products on this website. If  you did not find your favourite, it's likely it has been discontinued.

Dove outside of the UK:

Unfortunately, we do not have information on the availability of products outside this country.

Antiperspirant deodorants and dandruff shampoos will contain an expiration date because of their active ingredients. These products should be stored at room temperature and used by this date in order to maintain their best performance.

All other products should be stored at room temperature and used within 3 years of their manufacturing date in order to maintain their best performance.

Dove offers an extensive line of products which includes shampoos, conditioners, styling aids, body washes, body lotions, hand lotions and antiperspirant and deodorants.

To view our current products: http://www.dove.com/uk

Any product which is Kosher will have the designated symbol on the package which indicates it is a Kosher product. (Example: K, OU, P or PARVE, U, etc).

Since product formulations often change, we suggest you check your package for the most up-to-date Kosher designation.

A hypoallergenic product is designed to have a very low potential for allergic reaction. The term does not prevent the possibility that some consumers may have an allergic reaction to a particular product - however the average population tested with sensitive skin will have been shown not to have an allergic reaction to that product.

Our hypoallergenic products have been tested according to internationally recognized standards. We subject the finished products to a well-recognised protocol known as Human Repeat Insult Patch Testing (HRIPT), using internationally accredited Laboratories around the world. Only if the finished products pass the HRIPT test do we make claims such as “hypoallergenic” or “suitable for sensitive skin”. 

This means that it is possible that a Unilever product marked as “hypoallergenic” or “suitable for sensitive skin” may still contain an ingredient to which a consumer could be allergic. Therefore, if you have an allergy to a specific ingredient, it is still worth you checking the product listing, on-pack or in our ‘What’s in our Products’ database in the EU to check that the product is suitable for you to use. 

Click here https://www.dove.com/uk/home.html to view the ingredient list of any of our Dove products. If you would like to learn more about the ingredients in our products, their function and our approach to developing safe products, please visit: https://www.unilever.com/about/innovation/Our-products-and-ingredients/

To view our current Dove Hair Care Collection click https://www.dove.com/uk/home.html

If the product you are looking for isn't listed, we're sorry but it has likely been discontinued.

While we love our pets to feel good and smell great, our products should only be used for the purpose indicated on the package.

DO NOT USE ON ANIMALS. 

Please consult with your veterinarian for products that are specially developed to keep your pets clean.

We recommend you refer to the instructions that accompanied your wig, hair extensions or weave.

You may also want to consult with your hairstylist for further information.

Travel size products are available on a limited basis.

We do not routinely market that size for all our products.

Unfortunately, we do not have further information on where to purchase these items and recommend you consult with your local store.

To locate online retailers that carry our Dove product line, click http://www.dove.uk/where-to-buy-dove/

Thank you for your enquiry regarding exporting Unilever products.

Your request must include:

  • THE TYPE OF PRODUCT (BRAND YOU WISH TO EXPORT)
  • THE COUNTRY YOU WISH TO EXPORT TO

Please note that we will only respond to enquiries from established companies and not from individuals.

Please email your request to: exportinquiries@unilever.com 

Each country has a different range of products available. You can view the entire Dove Bar & Body Wash collection available in the UK here: https://www.dove.com/uk/washing-and-bathing.html

Dove's Men+Care skin wash collection can be found here: http://www.dove.com/uk/men-care/washing-and-bathing.html

If the product you are looking for isn't listed, we're sorry but it has likely been discontinued.

To see the entire Dove Antiperspirant and Deodorant Collection http://www.dove.com/uk/deodorants.html

If the product you are looking for isn't listed, we're sorry but it has likely been discontinued.

You can view Dove's current Body Lotion Collection here: http://www.dove.com/uk/skin-care/body-lotion.html

If the product you are looking for isn't listed, we're sorry but it has likely been discontinued.

To see which of our Dove hair care products work best for you, please visit https://www.dove.com/uk/hair-care.html

To see which of our Dove skin care products work best for you, please visit: https://www.dove.com/uk/skin-care.html

Gluten is a protein found in wheat, rye, barley and processed oats. For ingredient labeling, our company follows the guidelines of the US Food & Drug Administration (FDA) and uses the International Nomenclature for Cosmetics Ingredients (INCI).

If any wheat, rye, barley or oat-derived raw materials are in our products, they would be listed on the labels. This includes any hydrolyzed protein from wheat, rye, barley or oats which may contain gluten. It is possible, although very unlikely, that unintended presence of small amounts of gluten might be occasionally present as a result of cross-contamination in the supply chain.

We recommend that you consult with your physician as to whether use of grain derivatives in personal care products will cause the symptoms of Celiac-Sprue Disease.

Noncomedogenic products are specially formulated to not clog pores  and are suitable for oily skin.

If your product states 'Noncomedogenic' the product has been tested.

If the product does not state 'Noncomedogenic', it has not been tested.

We are really sorry you had this experience. To prevent staining, it is important that the antiperspirant is applied first, before putting on clothes, and that you don’t apply too much product. It must be completely dry before dressing.

  • Aerosol: 2 seconds spray in each underarm
  • Roll-On and stick: 3 passes of the roll on or stick per underarm 

Here are some tips for removing any stubborn underarm stains from most types of fabric:

White marks:

Gently rub the fabric in cold soapy water. Alternatively soak the item in a biological washing powder overnight, which helps dissolve the deposit, and gently wash the item.

Yellow stains:

Gently rub a damp cloth and laundry detergent on the stained area, on both sides of the garment, then rinse with water and let dry. Repeat these steps if the stain persists.

You can also try the following:

Baking Soda: Mix some baking soda with a small amount of water to form a paste. Apply the stain with a brush and follow the directions above. To ensure that the colour of the garment will not be damaged, test first on a small area.

Vinegar: Soak the affected area of the garment in white vinegar for an hour, then scrub with a brush. Wash the garment as usual (e.g. washing machine with detergents commonly used) to remove the smell of vinegar. To ensure that the colour of the garment will not be damaged, test first on a small area.

If you have immediate need for medical help please call our safety information number: 

UK: 0800 0851548


Ireland: 1850 404 060

8am - 6pm Mon to Fri

Knowledgeable personnel will provide precise information and instructions.

A recycling symbol can be found on the back label or bottom of most Dove products.

All Dove shampoos, conditioners and styling aids are safe to use on colour treated hair. However, to keep your colour looking vibrant for longer, we would advise to use Dove products developed specifically for colour treated hair.

To see which of our Dove hair care products work best for you, please visit https://www.dove.com/uk/hair-care.html

How often you wash your hair is a matter of preference. Our recommendation is that you should wash your hair as often as you feel you need to.

It is perfectly healthy to wash your hair every day, as long as you use a shampoo that cleans thoroughly without stripping away hair's natural moisturisers and with the appropriate conditioner.

To view our product line and choose a shampoo and conditioner that's right for you, visit: https://www.dove.com/uk/hair-care.html

Dove offers a wide array of shampoos, conditioners and styling aids that can be used on all types of hair.

Choose products whose claims and description fit your specific hair needs. Don't look at products in terms of race.

To view the Dove collection and choose hair care products that are right for you, visit: https://www.dove.com/uk/hair-care.html

Dove Dry Spray is an antiperspirant/deodorant that goes on instantly dry and leaves no visible residue. The formula is infused with moisturizing technology for softer, smoother underarms.

Dove Dry Spray provides wetness protection and a deodorant that keeps you smelling fresh for up to 48 hours.

To apply:

First, shake the can well.

Next, hold the can six inches away from your underarm and press down on the trigger.

Our product packaging includes instruction for use - usually on the back or bottom of pack. For best results, we recommend you use products for the purpose they were developed for.

If you need further assistance, please contact the careline on 0800 0851548.

While we appreciate new concept ideas and suggestions please understand that we cannot accept any unsolicited ideas in the areas of advertising, new product names, marketing, artwork, etc.

If your submission relates to a design or technological solution or if you are the owner of a published patent application which relates to technology then please visit http://www.unilever.com/innovation/collaborating-with-unilever/open-innovation/

In order to update your contact preferences or to learn about our Privacy Policy, please visit the Unilever Privacy Policy webpage http://www.unileverprivacypolicy.com/uk/policy

Dove Dry Spray is an antiperspirant/deodorant that goes on instantly dry and leaves no visible residue. The formula is infused with moisturizing technology for softer, smoother underarms.

Dove Dry Spray provides wetness protection and a deodorant that keeps you smelling fresh for up to 48 hours.

To apply:

First, shake the can well.

Next, hold the can six inches away from your underarm and press down on the trigger.

We are really sorry you had this experience.

Dove has an extensive line of products, each specifically formulated to meet our consumers’ individual preferences.

Please complete our contact form so we can assist you with finding something that will better suit your needs.

https://www.dove.com/uk/secure/contactus.html

We are really sorry you had this experience.

We are concerned when we hear of a problem involving one of our products and we will share your comments with the appropriate people.

Please complete our contact form to tell us about your experience.

https://www.dove.com/uk/secure/contactus.html

We're listening!

Leave a comment, ask a question - the choice is yours!

Please complete our contact form to share your feedback https://www.dove.com/uk/secure/contactus.html or contact our careline 0800 0851548

Dove consistently strives to improve our products in response to consumer preferences, testing and research.

As a result, we do make periodic changes to our products and packaging.

Please complete our contact form to share your feedback https://www.dove.com/uk/secure/contactus.html or contact our careline 0800 0851548

In 2004 the Dove Self-Esteem Project (DSEP) was established to ensure the next generation grows up enjoying a positive relationship with the way they look, and help them reach their full potential; improving their body confidence and ultimately their self-esteem.

We’ve partnered with leading experts in the fields of psychology, health and body image to create a programme of evidence based resources for parents, mentors and youth leaders to help young people form healthy friendships, overcome body image issues and be their best selves. We’ve already reached over 20 million young people in 139 countries. But we won’t stop there. Our global mission is to reach 20 million more by 2020. For more information please refer to selfesteem.dove.com.

Unilever has been a pioneer in understanding skin’s outermost layer, the stratum corneum - how it works, the interaction of cleansing products and lotions and the impact of simple daily routines. The Dove Medical Programme started in the US in 1980 and today it operates worldwide. The primary role of the programme is to provide dermatologists and other healthcare professionals with the latest research into skin cleansing and care. Through medical outreach, Dove can help healthcare professionals understand better the science behind skin products and recognise the importance of mild cleansing in a daily skincare plan. Doctors can then pass this knowledge on to their patients and explain the importance of choosing the right products.

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